Portrait of Maksym Kuzmenko

Maksym Kuzmenko

Support Engineer · Customer Care Specialist · Network Administration
Chernihiv, Ukraine 7+ years overall Open to opportunities

Education

Master of Computer Engineering2018
Chernihiv National University of Technology
Bachelor of Computer Engineering2016
Chernihiv National University of Technology

Experience

Technical Support Engineer L1
Astound Digital
Sep 2021 – Present
Customer Care Specialist
SendPulse
Sep 2019 – Sep 2021
NOC Sales Rep & Technical Support
Flames Group
Oct 2017 – Sep 2019

Skills

Programming & Development
  • Automation, bots, Selenium, REST APIs, async. Examples: video downloader bot, voice-to-text bot.

  • Responsive layouts, modern interactions, Grid/Flexbox.

  • Design, integration, Postman collections, auth flows, validations.

  • Build/test API requests, automate validations, debug flows.

  • Automation on Linux/Windows via Bash, Python, batch.

  • UI automation with ChromeDriver; dynamic pages handling.

  • Basic hands-on apps with Kotlin.

  • Queries and schema design; MySQL/SQLite.

Tools & Platforms
  • Task tracking, docs, CI/CD, live support comms.

  • Business Manager, jobs, quotas, replications, logs, roles/users.

  • Logs, metrics, alerting, proactive incidents.

  • RBAC, SSO, security policies, audits.

  • Assistants for automation, content, and support optimization.

  • Support/config for enterprise processes and reporting.

  • ITSM: incident, request, change, knowledge.

  • Troubleshooting, module config, error analysis.

  • VPS, storage, networking, monitoring.

  • Containerize apps; consistent environments.

  • User-level ops: check pods/deployments/logs, restarts, dashboards.

  • vHosts, SSL, reverse proxy, performance tuning.

  • Branching, merging, PRs, conflict resolution.

  • Advanced admin, scripting, services, cron, troubleshooting.

  • A/CNAME/MX, zone basics, resolution issues.

  • IP/subnets/routing, VPN, Wireshark/tcpdump.

  • Admin, GPO, PowerShell, AD, troubleshooting.

  • VMware/VirtualBox for dev/test/sandbox.

  • CSR, chain checks, format conversions, TLS debug.

Customer Support & Communication
  • Chat, email, phone; empathetic & efficient.

  • Mass mailing, segmentation, deliverability.

  • Automated flows and retention.

Additional Skills
  • Scrum/Kanban, stand-ups, planning, retros.

  • Clear docs for systems, APIs, workflows.

  • Analyze complex issues under pressure; scalable fixes.

  • Cross-functional work with dev/QA/support, knowledge sharing.

Soft Skills
  • Translate tech to business; verbal & written.

  • Prioritize to meet deadlines with quality.

  • Productive during change; fast tool onboarding.

  • Empathy & self-awareness in support/teams.

  • Data-driven decisions for complex scenarios.

  • Diplomatic handling and calm escalation.

Languages

English — B2
Confident technical comms
Ukrainian — Native
Professional & casual
Russian — Trying to forget
Understands; avoids using

Certifications

Udemy Python

Automate Everything with Python

Udemy — Oct 10, 2024
Salesforce Associate

Salesforce Associate

Salesforce — Nov 27, 2023
Linux Mastery

Linux Command Line

Udemy — Jun 29, 2022
Porta One

Linux & Network Admin

Porta One — 2017

Get in touch

Copied!