Maksym Kuzmenko

Maksym Kuzmenko

Support Engineer | Customer Care Specialist | Network Administration

I am a passionate and driven professional who thrives on solving complex technical issues. My goal is to continuously learn, grow, and contribute my expertise to projects while providing exceptional customer support. With strong experience in technical troubleshooting, networking, and support engineering, I am always eager to take on new challenges and make a difference.

Date of Birth: May 27, 1995

Location: Chernihiv, Ukraine

Education

Experience

Skills

Programming & Development

Systems Administration & Networking

  • Advanced OS Administration (Linux, Windows)
  • Network Administration
  • VoIP Equipment & Traffic Management

Tools & Platforms

  • Jira, Confluence, Jenkins, LiveAgent, Slack
  • Salesforce, Hybris
  • Kibana, Grafana, Zabbix, OneRelic, Splunk
  • Okta Administration
  • AI Tools
  • SAP Products
  • ServiceNow
  • Magento

Customer Support & Communication

  • Customer Care
  • Mailing Services
  • Push Notifications, Chat-Bots

Additional Skills

  • Agile Methodologies
  • Technical Documentation
  • Enhanced Problem Solving
  • Team Collaboration

Soft Skills

  • Effective Communication
  • Time Management
  • Adaptability
  • Emotional Intelligence
  • Critical Thinking
  • Conflict Resolution

Languages

Certifications

Automate Everything with Python

Automate Everything with Python - Udemy | Oct 10, 2024

Salesforce Certification

Salesforce Associate Certified | Nov 27, 2023

Linux Mastery Certificate

Linux Mastery: Master the Linux Command Line in 11.5 Hours - Udemy | June 29, 2022

Porta One Linux and Network Admin

Linux and Network Administration - Porta One | 2017

Get in touch

LinkedIn Email Me: iefcv25@gmail.com Telegram +380637995838