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Jira, Confluence, Jenkins, LiveAgent, Slack
Used daily for task tracking, project documentation, CI/CD automation, and live customer support communications.
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Salesforce, Hybris
Worked with Salesforce Business Manager, Jobs, Quotas, Replications administration, Log Center management, Role and User management.
Experience with Hybris in e-commerce support context.
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Kibana, Grafana, Zabbix, New Relic, Splunk
Monitored logs, analyzed alerts, visualized system metrics, and configured alerts to proactively detect and resolve incidents.
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Okta Administration
Managed user authentication, role-based access, SSO integration, and security policies using Okta Admin portal.
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AI Tools
Applied AI-based assistants for automation, content generation, and customer communication optimization.
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SAP Products
Supported and configured SAP-based systems for internal processes and reporting in enterprise environments.
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ServiceNow
Experienced in incident, request, change, and knowledge management within ITSM framework using ServiceNow.
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Magento
Provided support and troubleshooting for Magento-based e-commerce platforms, including module configuration and error analysis.
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AWS, DigitalOcean
Deployed and managed cloud infrastructure for applications and services. Configured VPS instances, storage, networking, and monitoring tools.
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Docker
Used Docker to containerize applications, manage environments, and ensure consistency across development, testing, and production systems.
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Kubernetes
Worked with Kubernetes from a user perspective — monitoring pod health, checking deployments and logs, restarting services, and verifying system status via dashboard and CLI.
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Nginx, Apache
Configured and maintained Nginx and Apache web servers — virtual hosts, SSL, reverse proxy configurations, performance tuning.
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Git
Practical experience with version control — branching, merging, resolving conflicts, and collaborating via Git hosting platforms.
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Linux
Advanced proficiency with Linux systems: shell scripting, system administration, services, permissions, cron automation, troubleshooting.
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DNS
Solid understanding of DNS fundamentals, common record types (A, CNAME, MX), zone management, and resolving name resolution issues.
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Networking
IP addressing, subnets, routing, VPN setup, and diagnostics. Traffic analysis using Wireshark and tcpdump.
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Windows
Administration, Group Policy, PowerShell scripting, Active Directory, system configuration, and troubleshooting.
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Virtualization
Creating and managing VMs using VMware and VirtualBox for development, testing, and sandboxing.
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SSL & OpenSSL
Updated and managed SSL certificates manually. Used OpenSSL to generate CSRs, verify certificate chains, convert formats (PEM, CRT, PFX), and troubleshoot HTTPS issues.
