Maksym Kuzmenko

Programming & Development

• Python (Click to view additional info)
  Built bots & automation tools using Python (e.g., video downloader bot, voice-to-text bot). Used Selenium, API integration, and async logic.
• HTML, CSS, JS
  Responsive layouts, modern animations, and interactive UIs using vanilla JS and CSS Grid/Flexbox.
• REST APIs
  Integrated external services, tested with Postman, and used RESTful design in support tools.
• Scripting
  Automated routine tasks on Linux/Windows systems using Bash, Python, and batch scripts.
• Selenium
  Created UI automation for web apps and scraping with dynamic interaction using ChromeDriver.
• Postman, API
  Built and tested API requests, automated validations, and debugging of API workflows.
• Android, Kotlin
  Basic hands-on experience in creating Android applications using Kotlin.
• SQL
  Experience with writing queries, designing relational schemas, and managing data using MySQL and SQLite in small to medium-sized projects.

Tools & Platforms

• Jira, Confluence, Jenkins, LiveAgent, Slack
  Used daily for task tracking, project documentation, CI/CD automation, and live customer support communications.
• Salesforce, Hybris
  Worked with Salesforce Businees Manager, Jobs, Quotas, Replications administration, Log Center management, Role and User management. Experience with Hybris in e-commerce support context.
• Kibana, Grafana, Zabbix, OneRelic, Splunk
  Monitored logs, analizing alerts, visualized system metrics, and configured alerts to proactively detect and resolve incidents.
• Okta Administration
  Managed user authentication, role-based access, SSO integration, and security policies using Okta Admin portal.
• AI Tools
  Applied AI-based assistants for automation, content generation, and customer communication optimization.
• SAP Products
  Supported and configured SAP-based systems for internal processes and reporting in enterprise environments.
• ServiceNow
  Experienced in incident, request, change, and knowledge management within ITSM framework using ServiceNow.
• Magento
  Provided support and troubleshooting for Magento-based e-commerce platforms, including module configuration and error analysis.
• AWS, DigitalOcean
  Deployed and managed cloud infrastructure for applications and services. Configured VPS instances, storage, networking, and monitoring tools.
• Docker
  Used Docker to containerize applications, manage environments, and ensure consistency across development, testing, and production systems.
• Kubernetes
  Worked with Kubernetes from a user perspective — monitoring pod health, checking deployments and logs, restarting services, and verifying system status via dashboard and CLI.
• Nginx, Apache
  Experience with configuring and maintaining Nginx and Apache web servers — setting up virtual hosts, handling SSL, reverse proxy configurations, and tuning performance for production environments.
• Git
  Practical experience with version control using Git — branching, merging, resolving conflicts, and collaborating via platforms like GitHub.
• Linux
  Advanced proficiency with Linux systems, including shell scripting, system administration, process and service management, user permissions, cron automation, and troubleshooting in production environments.
• DNS
  Solid understanding of DNS fundamentals, including common record types (A, CNAME, MX), basic zone management, and resolving typical name resolution issues.
• Networking
  Solid understanding of IP addressing, subnets, routing, VPN setup, and basic diagnostics. Experience with traffic analysis using Wireshark and tcpdump.
• Windows
  Advanced experience with Windows systems administration, including user and group policy management, PowerShell scripting, Active Directory, system configuration, and troubleshooting in enterprise environments.
• Virtualization
  Experience with creating and managing virtual machines using VMware and VirtualBox for development, testing, and sandboxing.
• SSL & OpenSSL
  Updated and managed SSL certificates manually. Used OpenSSL to generate CSRs, verify certificate chains, convert formats (PEM, CRT, PFX), and troubleshoot HTTPS issues on servers.

Customer Support & Communication

• Customer Care
  Delivered professional support via chat, email, and phone. Resolved technical and account-related issues with empathy and efficiency.
• Mailing Services
  Worked with mass mailing tools like SendPulse to manage campaigns, segment audiences, and optimize delivery and engagement rates.
• Push Notifications, Chat-Bots
  Created and maintained automated push campaigns and chat-bot flows to enhance user interaction and retention across platforms.

Additional Skills

• Agile Methodologies
  Applied Scrum and Kanban frameworks in team environments. Participated in daily stand-ups, sprint planning, and retrospectives to ensure steady progress.
• Technical Documentation
  Created and maintained clear and structured documentation for systems, APIs, and workflows to support teams and end users.
• Enhanced Problem Solving
  Analyzed and diagnosed complex technical issues under pressure. Proposed reliable, scalable solutions that improved long-term performance.
• Team Collaboration
  Cooperated closely with cross-functional teams including developers, QA, and support. Shared knowledge and supported teammates to reach common goals.

Soft Skills

• Effective Communication
  Clearly conveyed technical and non-technical information to diverse audiences, ensuring understanding and alignment in both verbal and written formats.
• Time Management
  Prioritized tasks efficiently to meet deadlines in fast-paced environments while maintaining high-quality outcomes.
• Adaptability
  Quickly adjusted to new tools, workflows, and team dynamics. Remained productive during periods of change or uncertainty.
• Emotional Intelligence
  Demonstrated empathy and self-awareness in customer interactions and team communication, fostering positive collaboration.
• Critical Thinking
  Analyzed problems logically and made data-driven decisions to find optimal solutions in complex scenarios.
• Conflict Resolution
  Managed difficult situations with diplomacy and calm. Helped resolve disputes and misunderstandings in both team and customer contexts.

• English (B2)
  Confident in reading, writing, and technical communication. Able to support users and collaborate with global teams fluently.
• Ukrainian (Native)
  Fluent in all aspects of communication: professional, casual, and technical. Used in both customer support and documentation.
• Russian (Trying to forget)
  Understands the language well, but avoids using it actively in both personal and professional contexts.