Education
Experience
- Analyze production/staging errors and performance issues; drive mitigation.
- Deploy and patch releases with minimal downtime; coordinate across teams.
- Monitoring (Kibana/Grafana/Zabbix/New Relic/Splunk); incident response.
- Access management (Jira, Salesforce, Slack, Google Admin).
- Support across Salesforce, Hybris, Magento, Shopify, WordPress, IBM WebSphere.
- Work with DBAs/SREs; deliver incident RCAs.
- Real-time support via chat/calls; quick and empathetic resolution.
- Bug reporting; close collaboration with dev/QA.
- Expertise in email, SMS, push, chatbots, SMTP, CRM tools.
- Monitored voice/SMS traffic to detect and resolve routing issues.
- Maintained client communication across channels.
- Optimized routes; identified new business opportunities.
Skills
Automation, bots, Selenium, REST APIs, async. Examples: video downloader bot, voice-to-text bot.
Responsive layouts, modern interactions, Grid/Flexbox.
Design, integration, Postman collections, auth flows, validations.
Build/test API requests, automate validations, debug flows.
Automation on Linux/Windows via Bash, Python, batch.
UI automation with ChromeDriver; dynamic pages handling.
Basic hands-on apps with Kotlin.
Queries and schema design; MySQL/SQLite.
Task tracking, docs, CI/CD, live support comms.
Business Manager, jobs, quotas, replications, logs, roles/users.
Logs, metrics, alerting, proactive incidents.
RBAC, SSO, security policies, audits.
Assistants for automation, content, and support optimization.
Support/config for enterprise processes and reporting.
ITSM: incident, request, change, knowledge.
Troubleshooting, module config, error analysis.
VPS, storage, networking, monitoring.
Containerize apps; consistent environments.
User-level ops: check pods/deployments/logs, restarts, dashboards.
vHosts, SSL, reverse proxy, performance tuning.
Branching, merging, PRs, conflict resolution.
Advanced admin, scripting, services, cron, troubleshooting.
A/CNAME/MX, zone basics, resolution issues.
IP/subnets/routing, VPN, Wireshark/tcpdump.
Admin, GPO, PowerShell, AD, troubleshooting.
VMware/VirtualBox for dev/test/sandbox.
CSR, chain checks, format conversions, TLS debug.
Chat, email, phone; empathetic & efficient.
Mass mailing, segmentation, deliverability.
Automated flows and retention.
Scrum/Kanban, stand-ups, planning, retros.
Clear docs for systems, APIs, workflows.
Analyze complex issues under pressure; scalable fixes.
Cross-functional work with dev/QA/support, knowledge sharing.
Translate tech to business; verbal & written.
Prioritize to meet deadlines with quality.
Productive during change; fast tool onboarding.
Empathy & self-awareness in support/teams.
Data-driven decisions for complex scenarios.
Diplomatic handling and calm escalation.
Languages
Confident technical comms
Professional & casual
Understands; avoids using
Certifications
Automate Everything with Python
Udemy — Oct 10, 2024
Salesforce Associate
Salesforce — Nov 27, 2023
Linux Command Line
Udemy — Jun 29, 2022